Free Cancellation Window

Many properties offer free cancellation up to a specified number of hours or days before arrival. Check the rate rules on your booking confirmation for exact deadlines.

• If your booking is eligible, you can cancel directly from the Bookings page.
• After the free cancellation deadline, the hotel may charge a fee or keep the full amount.

How to Request a Refund

Refunds are issued according to the hotel’s policy. Once processed, it typically appears within 3-7 business days.

1. Go to your Bookings page.
2. Select the booking you want to cancel.
3. Choose “Cancel booking” and follow the prompts.

Partial Refunds

Some hotels may refund a portion of your payment if you cancel after the free cancellation period. Check your booking details for the specific refund percentage.

Need Help?

If you cannot cancel online or have questions, contact our support team and provide your booking reference.