Find answers to common questions, learn how to book, and discover the best ways to manage your reservations.
We reply quickly to customer messages. Please share your hotel name, travel dates, and the issue you're facing.
Email: support@elonhotels.com
Phone: +94 111 112 34
Go to your Bookings page, select the reservation, and choose "Cancel". Cancellation policies vary by hotel.
If the hotel allows changes, you can request a date change from your booking details. Some hotels may charge a fee.
Refunds are processed according to the hotel’s cancellation policy. It can take 3-7 business days to appear on your statement.
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